| |
Our Ethics and Payment Policy
** We do not refund processing fees for any reason. For Summer Camp Processing fees average between $15-$30 depending on the number of students in the registration. For Party Contracts the amount will vary depending on the amount of your contract
Due to increasing fuel costs this summer and the frequency of these changes quotes are only valid for 14 days. If you recieve our rates and then decide to book with us 15 days or more after you have recieved a quote you will recieve a new quote based on the current fuel and other costs we incur
Summer Camp:*Please only make your selection when you are ready. Due to the limited space in each program we can not offer refunds once you have made your purchase. If you choose to not attend for any reason you will not be given a refund. We ask families to be honest and ethical and understand that once you have chosen to attend we are relying on that income to feed our family of both people and critters and we have turned away other students that would have taken your spot.
If you are unsure about attending please make your other scheduling arrangements first before scheduling with us. In extreme circumstances related to hospitalization you may be eligible for a partial refund minus $160 deposit if another student is able to register for the spot you have reserved, and we have reached the capacity of 12 students. If no other student fills your spot you are responsible for the full tuition.
We maintain the right to refuse service to anyone for any reason
All discounts offered by email, verbal or by contract must be redeemed within 7 days of the offer. Meaning that a written email must be recieved within 7 days indicating the intent to take advantage of a discount. All early payment discounts offered must be redeemed no later than 75 days prior to your event. These discounts apply to government contracts only. Payment for all other events is expected by check, cash or credit card the day that you call us to reserve your event date.
All confirmations made verbally or by email are legally binding and subject to the following policy.
- As a company we believe that once a confirmation has taken place we have an ethical responsiblity to hold your choosen date in reserve, as such we ask that you pay your full payment (deposit if you have signed an agreement for deferred payment) immediately upon this confirmation. The request for this deposit is also clearly printed on your invoice. If you are an annual client and need to make other payment arrangements please contact us immediately so a contract can be put in place.
- We expect full payment at the time you have confirmed your event with us. 50% of your payment is a non-refundable Deposit. The remaining 50% may be refunded in the event of a cancellation if your cancellation meets specific requirements and does not fall within 10 days of your event. No Refunds are given if you cancel 10 days prior to your function.
- If a Deposit still has not been paid 30 days before your event we expect payment in full prior to our arrival. In Cash or by credit card. All additional credit charges will apply
- We expect companies to act ethically and honor their agreements with us. At the time a confimation takes place we are holding that date in reserve and are not taking other reservations that exceed our ability to provide a package for your event.
- Pay Pal issues a receipt when you have paid your balance. We schedule 1-3 times per month to assist clients with reciepts, errors related to processing, additional paperwork, insurance requests etc. If we receieve your payment less than 30 days prior to your event, any requests regarding assistance will be processed 30 days from the request. We ask that payments be made in a timely manner so that we can assist with these issues prior to our arrival. If you have paid us outside our 30 day policy we can not quarentee that we will be available to process your request on short notice and therefor will address it as soon as we are able to. We prefer to have these matters handled before your event for this reason so that you have everything you need before we arrive and so that we are not trying to play catch up after. Thanks so much for your understanding.
Reciepts
- Pay Pal issues a receipt when you have paid your balance. We schedule 1-3 times per month to assist clients with reciepts, errors related to processing, and additional paperwork. If we receieve your payment less than 30 days prior to your event, any requests regarding assistance will me processed 30 days from the request. We ask that payments be made in a timely manner so that we can assist with these issues prior to our arrival. If you have paid us outside our 30 day policy we can not quarentee that we will be available to process your request on short notice and therefor will address it as soon as we are able to. We prefer to have these matters handled before your event for this reason so that you have everything you need before we arrive and so that we are not trying to play catch up after. Thanks so much for your understanding.
Cancellations
- All sales are final
- Farm parties are located on a rustic traditional 1930's farm. The setting is what you would typically find in a rural Alaskan outdoor dairy. Images of the areas we use for your event are available on our website as well as our summer camp site www.followingthechild.org and upon request if you would like more images than what is available on facebook and our websites. Once you have made and paid for your reservation with us we will not give a refund simply based on your decision that you don't approve of an outdoor rustic setting.
- Once you have confirmed your event date we are turning other potential clients away. As such we do not refund any amount already paid unless we recieve ligitimate documention that your cancellation is due to family emergency or death.Yes we will ask you to prove it.
- (Please respect and understand that we have turned away other business on good faith that you will honor your agreement of services with us. It is possible that we will not be able to secure a contract when a cancellation has taken place, if in fact we are able to secure a contract of equal value we will refund any payments made minus the deposit.)
- Cancellations at any time are subject to the deposit policy. If you cancell at any time and you have not paid the deposit you will be billed for it, unless a contract of equal value or more is secured for the same date. We can not stress enough times that once you have confirmed with us we are turning away other booking based on the belief that you will follow through with payment for services.
- Cancellations made the same week an event is to occur that have paid only the deposit or that have paid nothing will be billed for the full amount. It is unlikely that a new contract can be established so close to an event date. If infact a contract of equal or higher value is obtained you will be refuned anything paid minus the deposit.If you are on a contract for delayed payment the same rules apply. You will be expected to pay the full amount, unless a new contract with a new client on the same day and for the same price is established,and your reason for cancelling the function is related to family emergency or death. Yes we will ask you to prove it.
- Failure to make additional requests of any kind in a timely manner ,at least 60 days prior to your event is not considered a valid reason for cancellation and your company will be billed in full. This includes but is not limited to requests for additional documentaion, paperwork of any kind, additional animals etc. We will take every effort possible to accomodate last minute requests however we can not gaurentee we will be able to fulfil them. We encourage you to make sure you have followed through with all your requests and requirements in a timely mannor
Payments for camp are online only, except agreements with specific goverment agencies and schools, events can be made by credit card or by check. Credit card fees do apply and will be listed on your invoice
Company Events:
Full Payments are due immediately following acceptance of services, this includes both email confirmations as well as verbal and does not require a signature to be legally binding. Both are legally binding in the state of Alaska.
Events, your invoice will contain both options for credi payment or payment by check
You will recieve an invoice by email. Once you have recieved this invoice please pay online immediately or send your full payment by check to Amanda Taylor, Party Ponies and Friends 7040 Oakwood Drive Anchorage Alaska
If you wish to pay a deposit to hold your day you must pay your deposit 50% of the total on your invoice and request a contract for deferred payment. Once you receive the contract we expect it to be signed and returned to us immediately. You need not wait for the contract to pay your deposit. You can mail your deposit immediately upon recieving your invoice.
The remaining balance is due at the event prior to setup.
Both the deposit and the remaining balance due at the event can be made in the from of a company check. Absolutley no person checks on the day of the event
We do not bill for events after services are rendered. All payments must be made in full by your event date. If you have signed a deferred payment agreement you have likely paid a deposit of 50% and your balance is due at the event prior to setup.
We will not load and go for a mobile event nor will we setup a farm party without one of the following. your payment in full, your deposit and/or deferred payment agreement.
Party Ponies and Friends is not responsible for post or mail delays. Please plan ahead. If in doubt that your deposit will be recieved in time please contact us to make arrangments for payment.
If you have recently backed out of a verbal agreement for services or at any time have presented difficulty paying you maybe asked to pay for your function in full and in cash immediately following your verbal or written agreement for services.
*Companies wishing to make the payment with a check drawn on Wells Fargo must pay for the event in full at least 30 days prior to the event date.
(We apologize for this inconvenience, Wells Fargo informed our bank recently that they would no longer verify funds in advance and that they now have a 14 day release date for funds. In order for us to cover our expenses appropriately we have had to adjust to the new Wells Fargo policy.)
Farm Parties and Mobile Childrens Parties::
Full Payments are due immediately following acceptance of services, this includes both email confirmations as well as verbal and does not require a signature to be legally binding. Both are legally binding in the state of Alaska.
You will recieve an invoice from us by email. All Farm Parties and Mobile Childrens events are confirmed by email. When making your reservation we will need the date, time you wish to start and if it is a mobile event the address where we are to set up. The email you recieve from us will contain an invoice that you can pay online.
We do not bill for events after services are rendered. All payments must be made in full by your event date. If you have signed a deferred payment agreement you have likely paid a deposit of 50% and your balance is due at the event prior to setup.
We will not load and go for a mobile event nor will we setup a farm party without one of the following. your payment in full, your deposit and/or deferred payment agreement.
Party Ponies and Friends is not responsible for post or mail delays. Please plan ahead. If in doubt that your deposit will be recieved in time please contact us to make arrangments for payment.
Any balance due must be made in cash at your event.
**(We apologize for any inconvience.Most Birthday parties occur on weekends or weekdays during our peak season when frequent banking is not possible.)**
|
|
