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Our Ethics and Payment Policy

We maintain the right to refuse service to anyone for any reason

All confirmations made verbally or by email are legally binding and subject to the following policy.

  • As a company we believe that once a confirmation has taken place we have an ethical responsiblity to hold your choosen date in reserve, as such we ask that you pay your full payment (deposit if you have signed an agreement for deferred payment) immediately upon this confirmation. The request for this deposit is also clearly printed on your invoice. If you are an annual client and need to make other payment arrangements please contact us immediately so a contract can be put in place.
  • We expect full payment at the time you have confirmed your event with us. 50% of your payment is a non-refundable Deposit. The remaining 50% may be refunded in the event of a cancellation if your cancellation meets specific requirements and does fall within 10 days of your event. No Refunds are given if you cancel 10 days prior to your function.
  • If a Deposit still has not been paid 30 days before your event we expect payment in full prior to our arrival. In Cash or by credit card. All additional credit charges will apply
  • We expect companies to act ethically and honor their agreements with us. At the time a confimation takes place we are holding that date in reserve and are not taking other reservations that exceed our ability to provide a package for your event.
    Cancellations
  • Once you have confirmed your event date we are turning other potential clients away. As such we do not refund any amount already paid unless we recieve ligitimate documention that your cancellation is due to family emergency or death.Yes we will ask you to prove it.
  • (Please respect and understand that we have turned away other business on good faith that you will honor your agreement of services with us. It is possible that we will not be able to secure a contract when a cancellation has taken place, if in fact we are able to secure a contract of equal value we will refund any payments made minus the deposit.)
  • Cancellations at any time are subject to the deposit policy. If you cancell at any time and you have not paid the deposit you will be billed for it, unless a contract of equal value or more is secured for the same date. We can not stress enough times that once you have confirmed with us we are turning away other booking based on the belief that you will follow through with payment for services.
  • Cancellations made the same week an event is to occur that have paid only the deposit or that have paid nothing will be billed for the full amount. It is unlikely that a new contract can be established so close to an event date. If infact a contract of equal or higher value is obtained you will be refuned anything paid minus the deposit.If you are on a contract for delayed payment the same rules apply. You will be expected to pay the full amount, unless a new contract with a new client on the same day and for the same price is established,and your reason for cancelling the function is related to family emergency or death. Yes we will ask you to prove it.
  • Failure to make additional requests of any kind in a timely manner ,at least 60 days prior to your event is not considered a valid reason for cancellation and your company will be billed in full. This includes but is not limited to requests for additional documentaion, paperwork of any kind, additional animals etc. We will take every effort possible to accomodate last minute requests however we can not gaurentee we will be able to fulfil them. We encourage you to make sure you have followed through with all your requests and requirements in a timely mannor

Payments for events can be accepted in the following fashion:

    **NEW 2013 All EVENTS CAN BE PAID IN FULL BY CREDIT CARD** All credit card charges will be charged a %3 surcharge paid to the credit card companies for their services.

  • Company Events:
    Full Payments are due immediately following acceptance of services, this includes both email confirmations as well as verbal and does not require a signature to be legally binding. Both are legally binding in the state of Alaska.

    You will recieve an invoice by email. Once you have recieved this invoice please send your full payment by check to Amanda Taylor Party Ponies and Friends 7040 Oakwood Drive Anchorage Alaska

    If you wish to pay by credit card you will be charged by the credit agency 3.25% of the total. Please email us this request and we will email you a payment link.

    If you wish to pay a deposit to hold your day you must pay your deposit 50% of the total on your invoice and request a contract for deferred payment. Once you receive the contract we expect it to be signed and returned to us immediately. You need not wait for the contract to pay your deposit. You can mail your deposit immediately upon recieving your invoice.

    The remaining balance is due at the event prior to setup.

    Both the deposit and the remaining balance due at the event can be made in the from of a company check. Absolutley no person checks on the day of the event

    We do not bill for events after services are rendered. All payments must be made in full by your event date. If you have signed a deferred payment agreement you have likely paid a deposit of 50% and your balance is due at the event prior to setup.

    We will not load and go for a mobile event nor will we setup a farm party without one of the following. your payment in full, your deposit and/or deferred payment agreement.

    Party Ponies and Friends is not responsible for post or mail delays. Please plan ahead. If in doubt that your deposit will be recieved in time please contact us to make arrangments for payment.

    If you have recently backed out of a verbal agreement for services or at any time have presented difficulty paying you maybe asked to pay for your function in full and in cash immediately following your verbal or written agreement for services.


    *Companies wishing to make the payment with a check drawn on Wells Fargo must pay for the event in full at least 30 days prior to the event date. (We apologize for this inconvenience, Wells Fargo informed our bank recently that they would no longer verify funds in advance and that they now have a 14 day release date for funds. In order for us to cover our expenses appropriately we have had to adjust to the new Wells Fargo policy.)

  • Farm Parties and Mobile Childrens Parties::

    Full Payments are due immediately following acceptance of services, this includes both email confirmations as well as verbal and does not require a signature to be legally binding. Both are legally binding in the state of Alaska.

    You will recieve an invoice from us by email. Please go to http://ponyparties-alaska.com/parties/default.html and select online registration. Please refer to the details on your invoice and make the same selections during your booking.

    Once your booking is complete it will be emailed to us for approval. Once we have verified that the informaion you entered matches your invoice we will send you a payment link.

    You will recieve a 3% discount if you pay cash or check within 2 days of your confirmation.This amount is already displayed on your invoice. If you are unable to pay by cash or check please either pay online by credit card with the link provided in your confirmation email ( a 3% charge will be added to the total on your invoice) or request a contract for deferred payment.

    If you wish to pay a deposit to hold your day you must pay your deposit 50% of the total on your invoice and request a contract for deferred payment. Once you receive the contract we expect it to be signed and returned to us immediately. You need not wait for the contract to pay your deposit. You can mail your deposit immediately upon recieving your invoice.

    **Please note we no longer accept check payments for last minute bookings in which an event is to occur within 14 days of the time you called to book. You must drop off a cash payment during farm hours 9am and 2:30pm or call and pay by credit card**

    We do not bill for events after services are rendered. All payments must be made in full by your event date. If you have signed a deferred payment agreement you have likely paid a deposit of 50% and your balance is due at the event prior to setup.

    We will not load and go for a mobile event nor will we setup a farm party without one of the following. your payment in full, your deposit and/or deferred payment agreement.

    Party Ponies and Friends is not responsible for post or mail delays. Please plan ahead. If in doubt that your deposit will be recieved in time please contact us to make arrangments for payment.

    Any balance due must be made in cash at your event.

    **(We apologize for any inconvience.Most Birthday parties occur on weekends or weekdays during our peak season when frequent banking is not possible.)**

 
     
 
 
 
 

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Party Ponies and Friends
Phone: 907-230-6775

 

Email: partyponies@mtaonline.net
Website: http://www.ponyparties-alaska.com

 
 

Located next to the Fair Grounds in Palmer.

 
 
 

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